This Privacy Policy sets out the policy of Fontem with respect to the way we obtain, use and disclose information about you including through our website at www.fontem.com.au We adopt and are bound by the Australian Privacy Principles (“APPs”) contained in Privacy Act 1988 (Cth) (“the Act”).

We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of Personal Information.  We are committed to providing a high level of privacy in relation to all Personal Information that is collected by us.

This Privacy Policy applies to Fontem not to other companies or organisations or websites to which Fontem may be linked.

For the sake of clarity, this Privacy Policy covers Personal Information collected and used by Project Friday in relation to any of the following

• customers;
• suppliers or prospective suppliers; and
• independent contractors or any person who applies to become an employee or independent contractor;
• employees, except where the use or disclosure is directly related to the relationship between us as employer and you as the employee and relates to an “employee record” about you as a present or past employee.

Your Consent

You consent to your Personal Information being used in accordance with this Privacy Policy by any one or more of the following:

• by providing us with your personal information in relation to a property or development, a complaint or for any other reason;
• by visiting our website or visiting a property display;
• by visiting any website or social media site established by us, including but not limited to Facebook, Instagram and Linked In (“Social Media Sites”); and
• by participating in any activity on a Social Media Site including but not limited to entering competitions, subscribing to a newsletter, posting, pinning or uploading any material on any Social Media Site, following, liking and/or commenting on us or anything on any Social Media Site (“Social Media Activity”).

What is Personal Information?

For the purposes of this Privacy Policy, “Personal Information” is information or an opinion about you as an identified individual or an individual who is reasonably identifiable, whether or not the information or opinion is true and whether or not it is recorded in a material form.

What Personal Information do we collect from you?

The type of Personal Information collected by us may differ, depending on whether you are or would like to become a customer, supplier, employee or independent contractor.  Generally, the type of Personal Information collected by us includes your name, address, telephone numbers, and email addresses.

From time to time, photos may be taken and used for marketing and promotional purposes which may include images of developments, employees and/or customers, from which individuals may be able to be identified.

Via Social Media Sites, we may be able to obtain other information about you which may itself constitute Personal Information or which, when combined with other information, is capable of identifying you, including photos, videos and any other information that you include on our Social Media Sites or sites linked to our Social Media Sites (“Other Sites”).  The level of information to which we have access may depend on your privacy settings on such Other Sites.

In some circumstances, you may deal with us anonymously or using a pseudonym.  However, in most circumstances it is impracticable to do so because if you do not provide us with the Personal Information that we require or if you provide it in a way that does not identify you, we are likely to be unable to carry out the services requested by you.

How do we collect your Personal Information?

We collect Personal Information in a number of ways, including:

• from you when you make a general or specific telephone or online enquiry including but not limited to when you enter a competition or lodge a complaint;
• from you when you provide us with such information to us via application forms, customer feedback forms, business cards, contracts or any other document provided by you to us;
• by including you in advertising and marketing images, where relevant;
• through analysis of the Social Media Sites conducted by us or by third parties on our behalf;
• from third parties such as credit reporting agencies, recruitment agencies, insurers and insurance brokers, referees nominated by you, or your representatives;

Through our website we can obtain Personal Information if you send such information in an email or when you complete an online enquiry.

When you look at our website, we may make a record of your visit.  The following information may be logged for statistical purposes and for the purposes of marketing and advertising to you:

• your internet protocol address;
• the date and time of your visit to our site;
• the pages that you have accessed and the documents downloaded; and
• the type of browser you were using.

This type of statistical information does not identify you.

Tracking technologies such as cookies may be used on our website to recognise a user’s browser each time that user visits our site and to track which pages the user visits whilst on our site and also to send Fontem advertisements to your internet protocol address.  Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes.  Most web browsers are set to accept tracking technologies such as cookies.  These tracking technologies do not personally identify the user.  If you do not wish to receive any cookies you may set your browser to refuse them.  However, your use of our website may be affected.

How do we use your Personal Information?

We will use your Personal Information for purposes that relate to the operation of our business and the provision of our services to you.

These purposes generally include:

• supplying our products and services to you;
• providing quality assurance for our products and services;
• responding to your enquiries and feedback regarding our business, our products and services;
• marketing including email marketing, promotional and educative activities;
• enforcing the terms and conditions of our engagement with you;
• for the management of our database; and
• ensuring compliance with statutory obligations.

In relation to the Personal Information of customers, the purposes include the general purposes mentioned above and also include verifying, notifying and/or responding to you in relation to any enquiries, complaints, or if you win a competition.